Violet - 55 cm (22") Lifelike Reborn Baby Doll with Soft Cloth Body & Accessories

1. What payment methods do we accept?

We accept major credit cards, including PayPal, Visa, MasterCard, and American Express. Please note that at this time, we do not accept checks or money orders.

1. How long does it take to receive my package?

We have established the following cross-border logistics policy:

• Processing Time: All orders are processed and shipped within 2–3 business days after payment.
• Shipping Methods: We use reliable international couriers like Cainiao Global, 4PX, and YunExpress.
• Estimated Shipping Times:

1. North America: 15–20 days
2. Europe: 15–25 days
3. Other Asian regions: 7–14 days
4. Other international regions: 20–30 days

Note: Times may vary due to customs, weather, or other uncontrollable factors.

• Fees & Customs: Shipping fees are calculated at checkout. Customers are responsible for any duties or taxes incurred in the destination country.
• Tracking: You will receive an email with a tracking number once the order ships.

2. How do I track my package?

You will receive a shipment confirmation email with a tracking number. You can use services like 17TRACK to monitor your package. Please allow 1–2 days for online logistics information to update.

3. How do I return & exchange my products?

• Policy Overview: We have a 14-day return policy. Returns are accepted only for quality problems; we do not accept unconditional returns.
• Conditions: Items must be unworn, unused, with tags, and in original packaging. You must have the receipt.
• Cost: If a return is necessary, the customer is responsible for round-trip cross-border shipping fees.
• Process: Contact us at official@embearce.com. If accepted, we will send a shipping label and instructions. Items sent back without a request will not be accepted.
• Damages: Inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or incorrect.
• Non-Returnable Items: Perishables, custom products, personal care goods, hazardous materials, sale items, and gift cards.
• EU Customers: If shipping to the EU, you have a 14-day "cooling off" period to return items for any reason without justification.
• Refunds: Once inspected and approved, refunds are processed to the original payment method within 10 business days.

1. Can reborn dolls be bathed?

• Vinyl Dolls: Can be gently cleaned with water or fully submerged, but must be handled delicately.
• Cloth-Bodied Dolls: Should not be submerged. Use a damp cloth or baby wipes for spot cleaning.

2. Are the dolls sold as finished products or kits?

All dolls sold are finished products with the painting process complete.

3. Do I need to assemble the doll?

Most arrive fully assembled. A small number of larger dolls may require you to attach the limbs, which is a simple process.

4. Are reborn dolls safe for children?

Yes, they are safe, but they are collectibles rather than toys. They should be handled gently to avoid damage that is difficult to repair.

5. How do I care for and maintain my doll?

• Wipe gently with a soft, dry cloth (or slightly damp if needed).
• Store away from direct sunlight and high temperatures to prevent vinyl warping or hair drying.
• Hand wash the doll's clothing.
• Store clothing separately to prevent dye transfer onto the vinyl.

6. What should I do if the doll has an odor?

A slight odor from the vinyl material is normal and harmless. To reduce it:

• Air the doll out in a well-ventilated area for 24–48 hours.
• Wipe with mild soapy water.
• Place near (but not touching) baking soda overnight.

7. Can reborn dolls eat, drink, or use the bathroom?

No. Do not feed them food or liquids as this causes mold and damage. They do not urinate or defecate. Use empty bottles for roleplay.

8. Is it difficult to make a reborn doll?

Yes. Creating a single doll takes over 30 hours, involving molding, painting, hand-rooting hair/lashes, and assembly.

9. What are the benefits of owning one?

They provide companionship, comfort, and joy. Caring for them can be a heartwarming and nurturing experience.

10. What chemicals are safe to use on 0the dolls?

Avoid all chemicals. Use only a soft cloth and a small amount of water if necessary.

11. What accessories do I need?

Most dolls come with a pacifier, bottle, diaper, and outfit. You may choose to buy extra clothes or hair accessories if desired.