Shipping policy

Thank you for choosing our reborn dolls! We are delighted to offer worldwide shipping to bring our dolls to homes everywhere. Please read the following information carefully before placing your order.

Order Processing All orders are processed and shipped within 2–3 business days after payment confirmation. Processing times may be slightly longer during holidays or promotional periods.

Shipping Methods We partner with premium international logistics providers to ensure the safest and most efficient delivery route for your package. The specific carrier is selected based on your destination to ensure the best possible service.

Free Shipping Worldwide We are proud to offer Free Standard Shipping on all orders worldwide, regardless of your destination or order amount. What you see is what you pay—no additional shipping fees will be added at checkout.

Tax-Inclusive Pricing (No Hidden Fees) Shop with total peace of mind! We cover all customs duties and import taxes. The price you see on our website is the final price. You will not be charged any additional VAT, tariff, or handling fees upon delivery. We handle all customs formalities for you.

Estimated Delivery Time

  • European Union: 10–20 business days

  • North America: 15–25 business days

  • Asia: 7–15 business days

  • Other Regions: 20–35 business days

Please note: Delivery times are estimates and do not include weekends or holidays. Actual delivery may vary slightly due to weather or unforeseen logistics factors.

Tracking Your Order Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package status anytime at: https://www.embearce.com/apps/17TRACK Note: Tracking updates may take 2–5 business days to appear in the system after shipment.

Returns & Support

  • Returns: You have 14 days to request a return after receiving your item. Please refer to our [Return & Exchange Policy] for details.

  • Support: If you have any questions or experience delays, please contact us at official@embearce.com. Our team typically responds within 24–48 hours.