Embearce Moments

See how our customers embrace life with their Embearce dolls.

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FREQUENTLY ASKED QUESTIONS

Payment

1. What payment methods do we accept?

We accept major credit cards, including PayPal, Visa, MasterCard, and American Express. Please note that at this time, we do not accept checks or money orders.

✈️ Free Worldwide Shipping
We are pleased to offer Free Worldwide Shipping on all orders. We cover all customs duties and import taxes, so there are no hidden fees upon delivery.

📦 Processing Time:
Orders are packed and shipped within 2–3 business days.

🚚 Estimated Delivery:

  • European Union: 10–20 business days
  • North America: 15–25 business days
  • Asia: 7–15 business days
  • Other Regions: 20–35 business days

🔍 Tracking:
You will receive a tracking number via email once shipped.
👉 Track your order here (updates may take 2-5 days to appear).

🛡️ Support:
We offer a 14-day return policy. Questions? Contact us at official@embearce.com.

ℹ️ For more details, please view our full Shipping Policy page.

🛡️ Returns & Warranty

  • 📅 14-Day Cooling-Off Period: Not satisfied? You can return your item within 14 days of receipt. (Note: Buyer covers return shipping costs).
  • 🏅 2-Year Quality Guarantee: We stand by our quality. All dolls come with a minimum 2-year guarantee against defects (EU).
  • 📧 How to Return: Contact us at official@embearce.com to start. Items sent back without prior request will not be accepted.
  • 💸 Fast Refunds: Once inspected, refunds are processed to your original payment method within 10 business days.
  • ⚠️ Exceptions: Personalized or custom-made dolls cannot be returned unless defective.

ℹ️ For more details, please view our full Return & Exchange Policy page.

1. Can reborn dolls be bathed?

  • Vinyl Dolls: Can be gently cleaned with water or fully submerged, but must be handled delicately.
  • Cloth-Bodied Dolls: Should not be submerged. Use a damp cloth or baby wipes for spot cleaning.

2. Are the dolls sold as finished products or kits?

All dolls sold are finished products with the painting process complete.

3. Do I need to assemble the doll?

Most arrive fully assembled. A small number of larger dolls may require you to attach the limbs, which is a simple process.

4. Are reborn dolls safe for children?

Yes, they are safe, but they are collectibles rather than toys. They should be handled gently to avoid damage that is difficult to repair.

5. How do I care for and maintain my doll?

  • Wipe gently with a soft, dry cloth (or slightly damp if needed).
  • Store away from direct sunlight and high temperatures to prevent vinyl warping or hair drying.
  • Hand wash the doll's clothing.
  • Store clothing separately to prevent dye transfer onto the vinyl.

6. What should I do if the doll has an odor?

A slight odor from the vinyl material is normal and harmless. To reduce it:

  • Air the doll out in a well-ventilated area for 24–48 hours.
  • Wipe with mild soapy water.
  • Place near (but not touching) baking soda overnight.

7. Can reborn dolls eat, drink, or use the bathroom?

No. Do not feed them food or liquids as this causes mold and damage. They do not urinate or defecate. Use empty bottles for roleplay.

8. Is it difficult to make a reborn doll?

Yes. Creating a single doll takes over 30 hours, involving molding, painting, hand-rooting hair/lashes, and assembly.

9. What are the benefits of owning one?

They provide companionship, comfort, and joy. Caring for them can be a heartwarming and nurturing experience.

10. What chemicals are safe to use on 0the dolls?

Avoid all chemicals. Use only a soft cloth and a small amount of water if necessary.

11. What accessories do I need?

Most dolls come with a pacifier, bottle, diaper, and outfit. You may choose to buy extra clothes or hair accessories if desired.